These pages are a translation of our French General Conditions of sales and Terms and Conditions of Use which can be seen in French here:
The language of this contract is French, this website is currently ruled by the French Law and by ordering any product on this site, you must know that any litigation about this contract, its translation, existence and the use and sales of any product on this site, are under French Law and will be ruled by French courts exclusively.
1. Seller and Customer Service
The sites www.silkine.com and www.silkine.fr are the property of Silkine, 10 rue du pot de fer 75005 S.A.S.U. registered under SIRET n° 813025509 00015 in Paris, France. Our intra-community VAT number is : FR 93 813535509.
2. General Conditions of Sales
2.1. Object of the GCS
The present GCS apply to the online sale of the Silkine company products on the following company sites www.silkine.com and www.silkine.fr. The sites are accessible to all parties as mentioned above in our General Conditions.
2.2. Application of the GCS
These GCS concern exclusively the contracts of the online sales of the products sold by the Silkine Company to its customers. These GSC are applicable to all and any products sold on this site.
They are written in the French language as well as all the contract information and the law applicable is the French Law which is ruled only by French courts in France.
2.3. Availability and Enforceability of the GSC
These GCS are made available to the consumer on the seller’s website via the hyperlink “Conditions Générales” where they can be read or on demand, can be made available by Silkine directly by telephone, e-mail or post.
These GSC have legal effect on the consumer who recognizes, by ticking a box on the online form, having had the knowledge and accepted them before validating his order.
Validating his order by confirming the above mentioned GSC, means the Customer accepts full agreement to the GSC in effects at the time of the order.
2.4. Modification of the GSC
The Silkine Company reserves the right to modify its GSC at any time. In case of the modification or update of the GSC, these are enforceable from the day they are posted online but cannot apply to the contacts concluded prior to these modifications. The applicable GSC remains those in effect at the time of the order.
2.5. Contractual Terms
The invalidity of the individual provisions of the contract does not affect the validity of the contract as a whole. Silkine cannot be held liable for any consequential damage arising from these terms and conditions.
Silkine cannot be held liable for breach of contract in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, notably of the postal services and means of transport and/or communication.
3. Protection of Minors
In order to view this site and order you must not be a minor and you must be under supervision of your parents or legal guardian. Therefore any person placing an order on this site is understood to have read and fully complied with and accepted this contact.
The products proposed for sale on the sites are described on the site. The essential characteristics are rules by the French Consumers Code’s article L. 111-1.
The photographs showing the products do not constitute a contractual document and Silkine cannot be held liable for any difference and mistake with the original product.
The products comply to the actual French Laws notably relating to security and health of people, loyalty of commercial transactions and consumer’s protection at the time of their sale
4.1.3 Validity of the offer
The products presented for sale on the site are available, unless the Customer is informed otherwise, for the price stated as long as they are shown online and in stock.
5.1. Selling price
The selling price of the product is the one in effect on the day of the order, including the VAT in effect on that day.
The selling prices, in compliance with the article L.113-13 of the French Consumer’s Code, are mentioned, for each one of the products in the online catalogue, in euros, VAT and all taxes included for France and the European Union. Packaging and shipping costs are not included. The amount due by the Buyer is indicated on his order confirmation page.
These prices are mentioned all duties and taxes for the countries located within the European Union. For the countries outside the European Union, the Buyer commits to pay all necessary import duties and taxes concerning the products.
5.1.1. Price modification
The Seller reserves the right to modify its price at all time, all the while guaranteeing the Buyer the application of the price in effect of the day of the order.
In case of promotions, the Seller undertakes to apply the promotional price to all orders placed during the promotion.
6.1. Placing orders
6.1.1. On the site
Get the information on the products, choose your products, eventually select the options, add them to the cart and complete the required information, such as your identity and data. Then choose your payment form. Validate your cart, accept the present Terms and Conditions. The Customer commits to checking the content of his cart, the Seller is not accountable for any mistake made by the Customer. Follow the instructions for the payment and delivery information. The Customer will then receive an e-mail to confirm payment and order as well as the delivery information.
6.1.2. By post
Fill the order form, print it and send it to Silkine, 10 rue du pot de fer 75005 PARIS FRANCE
6.1.3. By telephone
You can call us at (33)1 43372775 from Monday to Friday and from 10 am to 6 pm, except for the holidays indicated on the website. You order will be taken and you will be advised on how proceed to payment.
6.2. Modification of order
Any modification of an order by the Buyer after confirmation of his order is submitted to the Seller’s approval.
6.3. Validation of the order
The Buyer commits himself to communicate his exact and real contact references. The Seller reserves the right to refuse all and any order such as in case of an unusual or dishonest order or for legitimate reasons and can ask, in doubt about the authenticity of the request or the identity of the Customer, for proof of identity, residence and/or used mean of payment. In this case, the order will be effective only from reception of these documents. Failing to do so under 5 days, we reserve the right to cancel the order.
If the products ordered are unavailable for delivery, the Seller informs the Buyer immediately. In case of unavailability for more than 12 weekdays, the Customer will be informed and can choose to cancel his order. The Customer can opt for a credit note or a refund that the Seller commits to doing within one month.
The total order is due at time of the order and payable in euros. An invoice in euros VAT included mentioning the pre-tax prices as well will be emitted by the Seller and sent by electronic mail to the Buyer
In case of failing to pay or the bank and/or the accredited entity refusing to authorize payment, the Seller reserves the right to refuse an order.
In compliance with the article L. 132-2 of the monetary and financial French Code, the commitment to pay by card is irrevocable. By communicating his bank information during the order, the Customer allows the Seller to debit his card of the amount indicated. The Customer confirms he is the actual owner of the card to be debited and legally has the right to use it.
8.1. Credit Card Secured Payment
The payment is secured and is processed by Payplug, an external handler. Silkine never has knowledge nor access to your card information.
9. Product and Ownership
The characteristics of the products and their price are described on the Seller’s website. The Customer certifies having received the detailed information about the delivery fees, payment and execution of the contract. The products remain the property of the Seller as long as the complete payment of product and delivery charges has not been done.
10. Cancellation period
The Buyer beneficiates from a cancellation period of fourteen (14) clear days (starting from reception) to return the product to the Seller. The Buyer can ask for the exchange or refund without penalty, except for the packaging and shipping charges and the return costs. The products will be refunded under the provision that the condition of the products and their packaging are returned in their original state, unopened, unused, and neither deteriorated nor soiled.
To cancel an order under the cancellation period of fourteen (14) clear days, the Buyer must return the products at his own expenses in its original packaging after informing the Seller by letter or e-mail at firstname.lastname@example.org.
The refund will take place in the shortest time after reception of the returned merchandise.
Our products are delivered as described. In case of the delivery of a flawed or non-compliant product, the Seller must send it back within 12 weekdays, in its original packaging and describe the rejection reason on the delivery form. The Buyer can ask either for an exchange or for the cancellation of the order with the refund of the payment.
12.1. Delivery place
Delivery is done in France by post to the address on your order form or the one you specify to us at time of order. Delivery takes place in France and in the following countries : Austria, Belgium, Croatia, Denmark, Finland, Germany, Greece, Hungary, Ireland, Iceland, Italy, Luxembourg, Monaco, the Netherlands, Norway, Poland, Portugal, Spain, United Kingdom, Sweden, Switzerland, Canada and the U.S.A. exclusively.
For delivery in other countries, please contact us before placing order.
12.2. Delivery time and costs
Delivery time can vary in function of the distance in metropolitan France, Corsica and Monaco, from 8 to 10 weekdays, except for the holiday dates specified on the site, after complete payment of the order. We do our best to deliver in the shortest time. The Seller is in no way responsible for the post delays.
Participation in packaging and shipping costs applies. It is of 4.50 euros. Urgent shipping can be arranged for a participation in packaging and shipping costs is then 7.50 euros.
For the countries mentioned in 12.1, outside mainland France, and France overseas departments, packaging and shipping costs participation is 6 euros and the delivery time is 10 to 12 days. In the case the Buyer would like urgent delivery, please contact us before by telephone or by e-mail before final ordering.
For any other country not mentioned in the above list, please contact us by e-mail before ordering. If we have the possibility to deliver, we will quote you prices and delivery time.
12.3. Late delivery
A delay in delivery, even important, cannot constitute an acceptable cause to refuse the delivery, or damage claim.
12.4. Terms of delivery
Our shipping is done by an outside company: La Poste. The Silkine Company can in no way be held responsible for the delays and losses due to the post. It is of the responsibility of the Customer to check for the good state and the conformity of the package. Any claim concerning the delivery must be made to the carrier.
13. Personal Data Privacy
Storage of communications, order forms and invoices is done on a reliable and lasting support in order to constitute a faithful and sustainable copy complying with the article n° 1348 of the French Civil Code. These communications, order forms and invoices can be produced as proof of the contract.
14. In the event of a dispute
In case of a disagreement or impossibility to settle amicably, the disputes shall be submitted to the competent court in Paris, for the customers in France as well as abroad.